Enquiries & Appointments
Enquiries (Call Connection Service):
Calls charged at £1.55 per minute plus your phone provider's access charge.
Lines open 8am-8pm. Call connection to HM Passport Office Advice line, this information is available direct at a lower cost from gov.uk, please have a pen & paper ready when calling.
Call the Adviceline for:
• Tracking Existing Applications
• Help Completing Application Forms
• Which Documents to Send
• Photo & Signature Requirements
• Application Process & Timescales
• Lost or Stolen Passports & Identity Fraud
• Returning a Deceased Person's Passport
• Obtaining a Second Passport
If you wish to book an urgent service:
Call the Urgent Line to book:
• Premium 1 Day (Adult Only)
• Fast-Track 1 Week Services (Adult/Child)
• Fast-Track 1 Week (First Time Child)
This line is unable to help with general enquiries, only bookings.
TeIadvisor customer enquiries:
Lines are currently closed (Opening Hours 9am-5pm Mon-Fri)
This line can only assist you if you have used or intend to use our third party checking or booking services and require more information, please do not hesitate to contact us.