Enquiries & Appointments

Passport Enquiries (Call Connection Service):

0905 801 7202

Calls charged at £1.55 per minute plus your phone provider's access charge.

Lines open 9am-5:30pm. Call connection to HM Passport Office Advice line, this information is available direct at a lower cost from gov.uk, please have a pen & paper ready when calling.

Call the Adviceline for:
• Tracking Existing Applications
• Help Completing Application Forms
• Which Documents to Send
• Photo & Signature Requirements
• Application Process & Timescales
• Lost or Stolen Passports & Identity Fraud
• Returning a Deceased Person's Passport
• Obtaining a Second Passport

Urgent Appointments:

Book Appointment Plus+

Our appointment booking service is designed for customers who wish to obtain further information & guidance that the goverment service does not provide. It is available for the following services:

• Premium 1 Day (Adult Only)
• Fast-Track 1 Week Services (Adult/Child)
• Fast-Track 1 Week (First Time Child)

• Not available for First Time Adult Passports

We are an independent provider, similar services available at gov.uk, our prices include the standard cost of a UK Passport payable to HM Passport Office and a £15-£26 service fee.


TeIadvisor customer enquiries:

Lines Are Closed

Lines are currently closed (Opening Hours 9am-5pm Mon-Fri)

This line can only assist you if you have used or intend to use our third party checking or booking services and require more information, please do not hesitate to contact us.


This website is not affiliated with Her Majesty's Passport Office from which similar information is available from gov.uk. We are an independent service provider offering services & advice. We charge a service fee of £15.00, £19.00 or £29.00 per applicant, for further support in addition to HM Passport Office fees for your passport.

Website operated by TeIadvisor Ltd  Company No. 07063938  |  E: info@passports-office.co.uk  |  T: 0333 301 2244   For more about our third party services see here.

TeIadvisor Ltd, Third Floor, 86-90 Paul Street, London, EC2A 4NE  *Do not send applications to this address as we are a third party   See our terms & conditions.