Enquiries & Appointments

Enquiries (Call Connection Service):

0905 801 7202

Calls charged at £1.55 per minute plus your phone provider's access charge.

Lines open 8am-8pm. Call connection to HM Passport Office Advice line, this information is available direct at a lower cost from gov.uk, please have a pen & paper ready when calling.

Call the Adviceline for:
• Tracking Existing Applications
• Help Completing Application Forms
• Which Documents to Send
• Photo & Signature Requirements
• Application Process & Timescales
• Lost or Stolen Passports & Identity Fraud
• Returning a Deceased Person's Passport
• Obtaining a Second Passport


Urgent Appointments:

If you wish to book an urgent service:

0203 598 2314

Call the Urgent Line to book:
• Premium 1 Day (Adult Only)
• Fast-Track 1 Week Services (Adult/Child)
• Fast-Track 1 Week (First Time Child)

This line is unable to help with general enquiries, only bookings.


TeIadvisor customer enquiries:

Lines Are Closed

Lines are currently closed (Opening Hours 9am-5pm Mon-Fri)

This line can only assist you if you have used or intend to use our third party checking or booking services and require more information, please do not hesitate to contact us.


This website is not affiliated with Her Majesty's Passport Office from which similar information is available from gov.uk. We are an independent service provider offering services & advice. We charge a service fee of £15.00, £19.00 or £29.00 per applicant, for further support in addition to HM Passport Office fees for your passport.

Website operated by TeIadvisor Ltd  Company No. 07063938  |  E: info@passports-office.co.uk  |  T: 0333 301 2244   For more about our third party services see here.

TeIadvisor Ltd, Third Floor, 86-90 Paul Street, London, EC2A 4NE  *Do not send applications to this address as we are a third party   See our terms & conditions.